At Glowing Peptides, your satisfaction is our top priority. All of our products are quality controlled before shipment. If you have any problems with your order, please refer to the following information.

Please read our return and refund policy carefully:

Return:

We have a 14-day return policy, which means that you have 14 days after receiving your goods to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at info@glowingpeptides.com. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

If you have any questions about returns, you can contact us at any time at info@glowingpeptides.com.

Under what circumstances do we offer returns and refunds?

Incorrect product:
If you find that your order is incorrect, please contact us by email at info@glowingpeptides.com with photos of the incorrect product and we will provide you with a return label. As soon as the shipment can be tracked, we will send you a replacement product immediately.

Exchanges:
We only exchange products if they are defective or damaged. If you would like to exchange your product for the same product, please contact us by email at info@glowingpeptides.com. We will process the exchange free of charge.

Change of mind:
A change of mind will not be accepted. No returns or refunds will be processed.

Non-returnable items:

• Gift cards

• Custom-made products/personalized orders

• Opened or used products

• Change of opinion

• Some health and personal care products
  To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return has been received and verified, we will send you an email to inform you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

Once your refund has been approved, it will be processed and automatically credited to your credit card or original payment method within a few days.

Delayed or missing refunds (if applicable)

1. If you have not yet received a refund, first check your bank account again.
2. Then contact your credit card company. It may take some time before your refund is officially booked.
3. Then contact your bank. It often takes some time for a refund to be booked.
4. If you have done all this and still have not received your refund, please contact us.

Special offers (if applicable)

Only items at the regular price can be refunded; unfortunately, reduced items cannot be refunded.

Thank you for your trusting purchase!

For further questions:

If you have any questions about our returns policy, please contact us:

Phone: +48785886388
E-mail: info@glowingpeptides.com